To Mr. Nguyễn Đức Tài and Mr. Trương Gia Bình

To Mr. Nguyễn Đức Tài — Thế giới di động.
To Mr. Trương Gia Bình — FPT.

A story about a MacBook Pro M3 Max.

Let me introduce myself a little:

- Bought a 3rd gen iPod in 2004 from the US as a gift for @[1408670319:2048:My Ngoc Ha]. My first Apple product owned.
- Owned a gray-market iPhone 2G in 2007 thanks to @[100002059430386:2048:Quang Nguyen]. Later gave it to Bảo Nguyên.
- Owned a gray-market iPhone 3G in 2008 thanks to Minh mập (not sure where he is now, can't tag him). Later gave it to chị 2.
- Owned an iPhone 4 in 2010 thanks to a friend of a friend of @[1408670319:2048:My Ngoc Ha] bringing it back from Singapore. Later gave it to chị 2.
- Owned an iPad 1 in 2010 bought at @[100027943659988:2048:Lam Vo]'s zshop. Later gave it to my niece/nephew.
- Owned an iPhone 5 in 2012 bought at zshop. Later gave it to chị 2.
- Owned an iPad 3 in 2013 bought somewhere I don't remember, then lost at Malaysia airport on the way to visit @[1408670319:2048:My Ngoc Ha] — came home and bought another immediately. Don't remember where it went.
- Bought an iPad mini in 2013 as a gift for @[1408670319:2048:My Ngoc Ha]
- Owned an iPhone 6 in 2014 thanks to Minh mập.
- Owned an iPad Air 2014 from somewhere I don't remember, probably zShop. Má is using it.
- Owned a MacBook Pro 14" early 2015. Later traded with anh @[1708423481:2048:Truc Dinh], now given to my wife to use.
- Owned an iPhone 7 in 2016 bought somewhere I don't remember. Later gave it to my brother-in-law.
- Bought a locked iPhone 7 as a gift for my then-girlfriend, now wife, in 2018.
- Owned an iPhone 13 Pro Max 512GB in 2021 bought at FPT Shop. Currently using.
- Owned an Apple Watch Series 6 max options bought at the shop now called Thakral One in 2021. Currently using.
- Owned an Apple Watch Series 6 mini, gift for my wife in 2021 at Topzone. Currently using.
- Owned an Apple iPhone 14 Pro 256GB, gift for my wife in 2022.
- Bought a MacBook M1 13" 16GB 512GB at Topzone in 2021. Given to @[100003010706008:2048:Đỗ Hiền Nhung].

20:40, Saturday Dec 2, 2023, I stopped by FPT Shop on Khánh Hội street in District 4 with a 2-year-firm decision to buy the MBP 13" M3 Max 1TB Space Black. Talked to Huy who was working, he said let me ask the sales team, I said: OK bro — take my Zalo number, I'm heading home, just message me later.

12:29, Sunday Dec 3, 2023, I went back to FPT Shop to put down a deposit. Got the news Apple hadn't allowed deposits yet.

I ran over to Topzone nearby, 200m away. An empty temple full of trash and no novice monks to sweep. Good — fewer customers means I'll get good service. It took the saleswoman many seconds to understand what I wanted, and she couldn't answer anything. I left a Zalo message.

I ran over to Thegioididong 200m from there. Packed, tons of devices and salespeople. Guess I'm not a customer — okay, I'll go home.

Monday morning Dec 4, 2023, I placed the order on apple.com — couldn't place it because my credit card, used for the first time over its 50M VND limit, had to be unblocked at the counter.

11:20, Tuesday morning Dec 4, 2023, Apple confirmed the order.
09:30, Saturday morning Dec 16, 2023, Apple delivered via GHTK.

12:00, Saturday noon Dec 16, 2023, I started using the new machine after migration.

MacBook Pro 13" M3 Max, 48GB RAM, AppleCare+: 99,998,000 VND

Mr. Tài and Mr. Bình lost this order, and lost the Apple Watch I'll buy for my daughter, the iPhone 16/17/18/19/20 or whatever I'll buy. The M5/M6/M7 Ultra or whatever I'll buy. The Apple Vision Pro I'll buy. 100 AirTags for 100 things I want to track. I can't name them all.

If Steve Jobs rose from the grave, Jobs would tell you:

"You own something precious without knowing its worth, hold a good customer in your hands without knowing how to keep them. Then let me do it."